Warranty & Repair Service

Warranty

All Mondaine watches have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase.

Every wristwatch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident and the glass, crown and push button(s) have not been damaged.

The warranty covers any malfunction in materials and workmanship during the warranty period of your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

In case of any malfunction during the warranty period, your watch will be repaired free of charge on presentation of the guarantee certificate, fully completed and signed by the authorized Mondaine retailer, showing the model number of the watch. Should your watch need service, please contact the authorized service center below. If you live outside Switzerland please click here to find your nearest service center.

Service Center Switzerland

Hunnenweg 4 Postfach
4503 Solothurn
Switzerland

Phone: +41 58 666 86 68
E-Mail: repair.service@mondaine.ch

Important Shipping Tips:

  • Address it to "The Service Center."

  • You do not need to enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g. wrapped in bubble wrap). You also need to add the warranty certificate.

  • Ensure that the package is adequately insured and if possible obtain a tracking number. We are not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.

  • Whenever shipping your watch across any international border, you must indicate "returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value." You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centers. Failure to do so, may result in refusal of the package.