Price Match Guarantee
Buy direct from us, the official Mondaine website
Did you find your Mondaine watch at a better price? Contact us and we'll adjust the price.
We all want the best price when we have found our perfect watch. That's why we adjust our prices if you find the watch you want cheaper in another online shop. Here we explain how you have to proceed to take advantage of our price promise.
How it works:
The right to our price match guarantee is valid before an order is placed or max. 48 hours after an order is placed.
Find the link to the online retailer's official website, which lists the product you're interested in and the price.
Then find the link to our official webstore's website which shows the exact same product and price.
If you have already placed an order with us, here are the details of the order confirmation you received.
Contact our customer service using the form below. The subject line must be either "Discount Request" or "Refund Request".
Our customer care team will carefully verify the authenticity of the product and all information provided and will get back to you within 48 hours. If all conditions are met, you will receive a discount or a refund.
Good to know:
To speed up the process and ensure you receive a discount or refund, please read the information below first
- The online retailer must be a national authorized stockist
- The online retailer must sell within Switzerland
- These are not auction sites, outlet and marketplace offers
- The item must be identical and have the same model number (Unique Product Code) as the item offered in our official webshops
- The right to our price match guarantee is valid before an order is placed or max. 48 hours after an order is placed.
- The policy only applies to individual items and does not apply to promotional bundles that contain more than one item (e.g. a promotional bundle of 2 watches for the price of one is not eligible for our Best Price Guarantee), free gifts or product bundles.
- The item found at a lower price must be genuine and not used
- The item must be in stock and available for immediate purchase
- The price we match is the advertised price displayed on the other official retailer's website and does not include promo codes
- In case you are requesting a refund, promo codes used on the other official retailer's webstore are also not included
- The price adjustment cannot be combined with other promotions
contact form
Ask us and we'll get back to you within 24-48 hours.
